FAQ's

 

Q 1: What do I need to get started and place an order?

  

A. In order to place an order with us for spectacles you simply need to get a copy of your spectacle prescription from your optician or optometrist. Your optician is legally obliged to give you your prescription after an eye test. You may already have a valid copy. If you have lost or misplaced it, you can call your optician and request another copy and ask that they send it to you by post, fax or simply arrange to collect it. They may make a small charge to issue a repeat prescription. If you are going to have an eye test, you may also request for your pupilary distance (P.D) to be measured too - this detail may or may not be given to you - as it is normally measured when you have glasses dispensed. The cost of eye tests vary from optician to optician but currently average around £15 - £25 and are still FREE to Full Time students under 19 and many other NHS categories like people over 65 and those on Income Support or claiming Working Family Tax Credit or others on low income. Eye tests are also paid for by employers in some cases - if you work regularly with computers in line with EU Health and Safety legislation. Your Health and Safety Officer or Human Resources Manager will have more information about this or you can ask them to look at our information regarding corporate eyewear. You can go to any optician for an eye test - unlike your GP - you are not registered to any single optician. If for some reason you are unable to obtain a copy of your
prescription and have not had another eye test - as qualified opticians we can copy the prescription exactly that is in your existing glasses and when necessary also measure your P.D at one of our road shows. (Assuming your glasses are based on a valid prescription, less than 2 years old in most cases). If you need more information regarding eye tests please go to Eye Care Advice.  Once you have a valid prescription, browse through our frame categories or online shop to chose your glasses, your budget and your look - it's really just that simple!

   

Q 2: Do I have to order on line?

A. Not at all - apart from ordering online via this website - you can order by downloading our fax order form and then completing the details and sending us payment by credit card or cheque via our faxline on 0871 2884332 or by post - alternatively you can call us and place your order by phone on 0871 2884331.

   

Q 3: Do you accept NHS and Eyecare Vouchers?

A.Yes we do. Please click here for more information and advice.

  

Q 4: Can you organise eye tests at your road shows?

A. Yes! As we are qualified opticians this can be arranged, we would however need to speak to you and your organisation to understand the numbers involved and your precise requirements and the suitability of the venue and logistics etc. before arranging this.
  
If you have any questions or queries please do not hesitate to email them to enq@spexstudio.co.uk
  

  

Q 5: What are your lenses made from?

A. High quality, lightweight, CR39 plastic hard ophthalmic resin (1.5 index) lenses - as we are qualified opticians ourselves - we provide you exactly the same high quality lenses as used by your own optician and leading optical chains.

 

Q 6: Can I get thinner lenses?

A. We can offer lenses, that will reduce the weight and thickness of your lenses. Our optometrist would recommend our thin lenses for prescriptions over +/- 3.00 Dioptres, and very thin for higher prescriptions over+/-4.50 Dioptres.

 

Q 7: Do you sell bifocal lenses?

A. Yes. They are D28 bifocals - these are standard bifocals most commonly worn. They are set at a height 3mm below the lens centre as calculated by our optometrist based on the frames we supply.

 

Q 8: Do you sell varifocal lenses?

A. We currently do not recommend you buy varifocals directly on-line - unless you have either been fitted with the frame you have chosen and professionally measured at one of our road shows - in which case our staff will sort everything out for you with no worries! - alternatively we advise you that you phone us (or order online using our “try before you buy” option) and we can supply you a frame and send you a small simple measuring kit to allow you to take the measurements we need - if you can do this and return the frames and ideally (though not essential) send us a picture (from your mobile phone or digital camera) of yourself wearing the glasses either by email or post we can then measure and dispense varifocal lenses for you.

 

Q 9: What is an anti reflection coating?

 

A. It is a coating on the lens surface that will make the lenses look more transparent and by allowing more light through the lens it improves the contrast of what you are seeing as well as the cosmetic appearance. As qualified opticians we would strongly recommend you take advantage of our on line prices and enjoy the benefits of anti-reflection lenses whenever you buy a pair of glasses at Spextstudio. 99% of all Opticians who wear glasses chose to have anti-reflection lenses! Any good camera lens will also have an anti-reflection coating on it to improve it’s optical performance. If it good enough for a camera lens it good enough for your eyes! Our high quality coated reflection-free lenses also come supplied with a scratch resistant and a water resistant coating too. We especially recommend reflection-free lenses if you regularly drive - especially at dusk or night or work in office environments with fluorescent strip lights and with computers screens 0r if you have a high prescription (greater than +/-3.50 dioptres).

 

Q 10: What are photochromic lenses?

A. They are lenses that go dark in sunlight and nearly clear at night. They go darkest when it is bright and cold. When it is hot they will not go quite as dark.

We recommend plastic photochromic lenses which are available in grey and brown.

Q 11: What are polarising lenses?

A. Polarising lenses reduce glare from horizontal surfaces. They are very popular with anglers and sailors and are often found on sunglasses (check out our range of non prescription sunglasses.

Q 12: What tints do you offer?

A. We offer a range of different colours for reducing glare with dark (80% absorption), which is a sunglass tint ideal for prescription sunglasses. Non - standard tints are available by special order via our phone line.

 

  
Q 13: What are thin lenses?

A. These reduce weight and thickness of your lenses. We recommend thin lenses on prescriptions over +/-3.00. Our thin lenses are knife edge, aspheric or high index, whichever are most suitable foryour prescription. We automatically provide thin lenses with an anti-reflection coating as recommended by our optometrist.

Q 14: What are super thin lenses?

A. These reduce weight and thickness more effectively than thin lenses. Our optometrist recommends very thin lenses on prescriptions over +/-4.50. Our very thin lenses are high index and aspheric. Our very thin lenses are anti reflection coated as standard.

Q 15: Can you explain frame measurements?

A. The best guide to frame measurement is to look at your current spectacles.
The Eye size can be thought of as the size of the lens in your frames measured from rim to rim from the joint nose pad to the side of the frame in mm and  is typically in the range of 46 (small) to 56 (large).
The Bridge size will typically be in the range 16 to 22. Most average frames bridge sizes are between 18 and 20 and can be thought to be the distance between the nose pads in a frame.
The Side length is normally 130 (short), 135 (medium) or 140 (long) and it can be described as the length of the side arm from the temple to behind the ear..
These measurements can normally be found on the inside of the bridge (nose part) or on the side of the frame and are often seen in written in the form 52x18x135 (eye size x bridge x side length) as an example.

  

Q 16: Can you give me advice on choosing my frames?

 

A. Good way of getting an idea of frame sizes is to look at the gallery of our 4 models wearing specs - all 4 deliberately have different facial features and skin colour so you can get a good idea of what our frames and their sizes will look like on you.

 

You can also look at your existing glasses (assuming they are comfortable) and chose a similar shape or style - your existing frames will also should have the existing frame sizes described above marked on them.

 

Reading our Eye Style Tips before choosing your frames will help.

You should look at our style rating - this is a unique rating we have given that describes the frame in terms raning from classic traditional styles (one and two star) to most fashionable styles today (four and five star).

 

Q 17: Can I order anything not seen in this website?

 

A. Yes! Because we are qualified opticians, we can source virtually any branded frame or lens - all at internet prices - simply call our helpline on or email us at enq@spexstudio.co.uk

let us know what you want, quote us the best price you've had - and watch us beat it!

 

 

Q 18: Can I order contact lenses from this site?

 

A. Yes! Because we are qualified online opticians, we can supply any products you would get from leading opticians (even multivitamins for the eye!) - but at the very best internet prices. We are currently developing our Contact lens ordering section on this website. But in the meantime let us know what contact lenses you require by email on enq@spexstudio.co.uk

or simply fax us with your specification with your name and contact phone number and quote us your best price and watch us beat it! Remember we must have your full and valid contact lens specification.

 

 

Q 19: Can I order something I have seen elsewhere?

 

A. Yes - as registered opticians we can source and supply you virtually any branded frame any style any colour from any manufacturer (assuming it is a current line) - for example, if you want a Dolce and Gabanna designer frame you have seen elsewhere or some Oakley or Armani sunglasses or you want a particular brand of optical lens such as Nikon or Varilux etc. just email us on enq@spexstudio.co.uk or fax us on 0871 2884332 or call our helpline on 0871 2884331 with the precise details of your requirements - and what you have been quoted and we will come back to you and beat that quote!

 

Q 20: I am not sure how to order glasses on line - what should I do?

 

A. We suggest you first browse through the website - look at our frame gallery of our different 4 models wearing our frames - to make things a little easier we have deliberately got images of the most popular frame style and colour on the site though it may be available if different colours, we deliberately show you the colour we know from the leading suppliers that is currently the most popular and in the most popular size. Our gallery also shows you our current top sellers to give you further guidance. Also look at the lifestyle images that can be seen with each frame you view. This gives you a better feel of how the frame looks on a face. You will also notice every frame has a Style Rating:(1 Star) * being a frame that is more traditonal and conservative in style, up to (5 Star) ****** being the latest contemporary style or design currently. Our frames are also are described as small, medium and large fitting - medium fitting being suitable for about 80% of the population. Then read through our eye style tips on how to choose frames on line - alternatively use our try at home service, or better still try to come to one of our road shows alternatively give our helpline a call or fax or post or simply email your prescription details to us with the sort of thing your looking for with a contact number - we'll call you back with all the help and guidance you need and work out the best way to sort out your requirements in the way that you are most comfortable with!

 

Q 21: What is the Pupillary Distance (PD)?

 

A.  This is the distance between you pupil centres when you look into the distance.

It varies from 60mm to 66mm in most adults. 
It is best to get this measurement from your Optometrist or  

Optician, however if necessary, you can measure it yourself using a mirror and a millimetre ruler.

1. Place the ruler flat against you forehead and with your right eye closed, line up the zero on the ruler with your left pupil centre.

2. Then with your left eye closed, take a reading of the ruler at your right pupil centre.

This gives your distance PD.

 
If you have difficulty seeing what you are doing, then you can ask someone to help you.

If it is easier, line up the outside of the iris of one eye with the inside of the iris of the other eye.

Your near PD is 3mm less than your distance PD, as your eyes move closer together when you read.

We need your distance PD if you are ordering distance or bifocal glasses and your near PD if you are ordering reading glasses.

If you do not supply your PD measurement, we will set distance optical centres at an average PD of 63mm as calculated by our optometrist.

 

Q 22: What if I entered some information incorrectly?

A. Call us, fax us or send an email fast alerting us! because we process hundreds of orders every day very rapidly. For this reason we ask you to please double-check your prescription and shipping information prior to submitting your order. Once you've placed your order you are given the option of printing it off, we recommend you do this for future reference.

Q 23: What if I am not happy with my glasses?

A. We want you to be totally satisfied with the goods you buy from our site and we are confident you will be. If however you are not happy with the goods you have purchased, you may return them within 14 days to us for adjustment, replacement (once) or refund. Refund is in full for the frames and lenses providing they are in original condition and complete with case and cloth (including original p&p). Special orders, such as orders for prescriptions outside our normal range are specifically excluded from this refund policy.
Please telephone us to advise that you wish to return the goods and follow the instructions given. This will usually involve you posting the goods back to us using 1st class recorded mail.
The risk of damage to any goods you return to us will remain with you until the goods have been delivered to our premises and accepted and checked by us at those premises.

      

Q 24: Can you explain what my prescription details are?  

A. Yes though it is not neccesary to understand your prescription to order your glasses from us you just need to copy your order as stated on your prescription! 

Example 1. shows a person who is shorted-sighted (which is why there is a minus sign in the sphere box (sph) and has astigmatism (which is why there ia a number in the cyl box) and the axis tells us the direction in the astigmatism.

Example 2. shows a person who is long-sighted (which is why there is a plus sign in the sphere box (sph) and has astigmatism (which is why there ia a number in the cyl box) and the axis tells us the direction in the astigmatism.

 

 

Example 3. shows a person who is long-sighted (which is why there is a plus sign in the sphere box (sph) and has astigmatism (which is why there ia a number in the cyl box) and the axis tells us the direction in the astigmatism. The Add shows that this person also needs a prescription for reading so they may have 2 pairs of glasses for far and reading or a pair of bifocals or varifocals.

Some prescriptions only have numbers in sph box completed and have nothing in the cyl and axis boxes - this is fine too - if you are unsure- just qive us a call - we will be happy to explain what details you need to put on your order to get your glasses.

Q 25: What about refunds for postage and packing?

A. We do not offer refunds for postage and packing costs.

Q 26: What are the Postage and Packaging costs?

A. There is a £2.50 postage and packaging charge per glasses ordered. Glasses are sent 1st Class via standard Royal Mail packet post. Our glasses' packages fit through most letterboxes, and you do not have to be in to receive them when they arrive. Special delivery can be requested when ordering glasses over the phone (0871 2884331) at an additional charge of £5.00.

Q 27: What are the available methods of payment?

A. We accept all major credit/debit cards, personal cheques, postal orders, NHS and Accor Eyecare vouchers.

Q 28: Is the Payment page Secure?

A. Our payment system uses Protx secure on-line credit card payment service which is secured with 128bit SSL. Our SSL-enabled web server is enhanced with 128-bit encryption. SSL is the leading security protocol on the internet. 128-bit encryption is the strongest possible encryption on the web. Together, this ensures that any and all transactions are secure.

Protx are independently approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance.

Protx was also audited by an independent third party, One Sec, who are an official Visa Qualified Security Assessor. Please click here to see Protx PCI certificate of approval.

Q 29: Can I just order frames/lenses with no prescription in them?

A. Yes! Just specify in the prescription form that you require no lens.

Q 30: Can you read my prescription off my existing glasses?

A. Yes - Provided that your original prescription for those glasses is less than 2 years old, you may send in your glasses with a completed mail order form for us to read the prescription from them. There is an additional charge for this service of £10. We will return your glasses to you following taking a reading from them.

Q 31: Can you re-glaze my existing frames?

A. Yes - We can re-glaze existing frames but we always say it is at your own risk -please call our helpline on 0871 2884331 for more details of the procedure we recommend. Please refer to our Special Orders and Re-glaze section.

Q 32: Can I inspect the frames before purchase?

A. Yes - We understand that glasses are a personal choice and therefore we are very happy to offer our customers a trial service. You may can click on our "try before buy button" - we charge you 50% of the cost of the glasses plus postage and packing to your credit card/debit. This payment is considered a part payment should you decide to go ahead with your order. Should you decide not to we will refund the amount paid less postage and packing once the frames have been returned to us. Call us on 0871 2884331 and we can sort this out for you.Trial frames must be returned to us within 14 days, otherwise we will charge your credit card the price as listed on our website/brochure.

Q 33: How long does it take to receive my glasses?

 

A. We say you will get your glasses within 28 days – however most customers receive their completed glasses within 14 days – if you need your glasses “yesterday” - then call us – we can turnaround glasses within 48 hours at times using a special order and processing for urgent orders – a £10.00 fee is be payable for this service if you need it.

 

Q 34: What if my Optician does not give me a copy of my prescritption or my contact lens specification?

 

A. We can always sepak to your Optometrist or Optician (with your permission) if that is neccesary so there is no awkwardness (remember we are qualified Opticians ourselves), but as Opticians we are required by law to give you your spectacle prescritpion after your eye test or your contact lens specification after the fitting of your lenses is completed. If you have already been given your details and you require a copy of them - your Optician is entitled to and may make a small charge for this service. 

 

Q 35: Are there any age restrictions to ordering contact lenses and spectacles over the phone or by fax or online?

 

A. Yes - you have to be 16 years or older.

 

Q 36: What is the Spexstudio road show?

A. Our new and exciting concept is to bring fun, fashion and stylish specs to Universities, organisations and individuals via our mobile optical team where and when logistically possible, we can come to professionally measure, advise and dispense staff students and individuals who have had a recent eye test or a valid prescription with fashionable high quality eyewear a fraction of the price they would pay at an ordinary high street opticians saving £££££’s.

  

 

Prices for glasses at our road shows start from just £19.95 complete and from just £79.95 for designer eyewear (Bench, Playboy, X Eyes, Guess, Gant, Tommy Hilfiger, Dolce and Gabanna etc) including single vision prescription lenses! All our ophthalmic glasses are supplied with fist quality hard resin prescription lenses and come with a cleaning cloth and case. We will also be able to supply sunglasses, spectacles for VDU’s, bifocals, varifocals (no line bifocals), safety specs and branded and cosmetic contact lenses.

 

 

We can even copy a persons existing glasses prescription if they do not have their written result with them using our equipment –(provided they had their eyes tested within the last 2 years and are over 16). Glasses will be normally be ready usually within 14 days and delivered directly to the clients work or personal address (£2.95 delivery charge per order). The quality of the spectacles and the brands of the eyewear will be exactly the same as those seen in leading high street opticians and as seen on this website and are made to British standards and all orders are over seen by our optometrist - but are provided at a fraction of the normal retail price!

 

Our simple concept provides convenience and saves individuals and organisations time and money when purchasing glasses or even dealing with health and safety requirements for safety spectacle and DSE regulations for VDU workers in shops and offices. Due to our prices, style and service, we now provide eyewear to some organisations as a valuable company perk to employees and also to private individuals who just want a buy a quality pair of glasses at a great price or those who want to buy different styles to suit their mood or to match what they are wearing or just to create impact or a new look. If you want us to arrange a road show at your organisation call 0871 2884331 for details.

 

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